Tips for Filing an Insurance Claim for Water Damage

6/17/2021 (Permalink)

Something to Know:

Every home insurance policy is different. Therefore, what will be covered may only be determined by reading your policy or calling your insurance agent/insurance company to have them determine coverage. 

Knowledge is Power:

Be certain you know who your insurance company is and how to contact them. You may want to list the phone number for your insurance company on your refrigerator for easy access. You could also add your insurance company's 24-hour emergency contact number to your cell phone to have in case of an emergency. You never know when this information is going to be important. 

Stay Calm:

This experience can be unsettling. It's important to stay calm when you are talking with your insurance company so they can ask all the essential questions to set up your claim and get the ball rolling. 

Take Pictures:

Document the situation every step of the way to help your insurance company understand the full extent of the damage. Take pictures of every room that sustained damage, structural materials affected and personal items. These pictures will help your adjuster understand the full picture of what happened and what will be involved in restoring your house and the contents affected.

Ask Questions:

Resolving the water damage issue can be very confusing. Feel free to ask as many questions to your insurance company that you can think of so that you understand what will happen every step of the way. It's important to know what your roles are and what your insurance company will be doing for you.

Use a company with IICRC Certified Technicians:

While there are many companies that may be willing to help you clean up from your water damage, it is important to utilize a company that has technicians who have been trained to properly perform mitigation. Our team at SERVPRO of Dale City/Lake Ridge and SERVPRO of Woodbridge/Lorton prides itself on the fact that our technicians are IICRC certified. Our technicians go through on-the-job training and complete IICRC training so that we can keep up with the latest techniques and technologies to dry your home quickly and thoroughly to eliminate further damage. Education and training is very important to satisfying our customers. We’re available 24/7 and are always here to help at 703-583-8484.