Why SERVPRO…Our Team is Compassionate

1/4/2022 (Permalink)

We understand that your home is your refuge and we take great care to show compassion on every project.

To be compassionate is more than simply telling someone that you care. To be compassionate is to feel deeply for another person as they experience the ups and downs associated with life. ... That frame of mind makes it easy to treat others with compassion, empathy, and understanding. At SERVPRO of Dale City/Lake Ridge and SERVPRO of Woodbridge/Lorton one of our foundations of business is showing compassion towards our customers during their time of need.

It’s a very traumatic experience when someone has a flood, fire, or crime in their home. Our homes are our refuge. They're the places we’re most comfortable and our daily routines are built around our homes, families, and pets.

When a disaster, not matter the size, happens to your home, your stress can be compounded by the restoration process. Nobody looks forward to strangers coming through their home and trifling with their things. Our team understands this.

When someone calls on us for our services, we know we have the opportunity to help them physically, emotionally, and spiritually in their time of need.

When we begin work on your project, we will spend time explaining what is happening and the scope of what we will be doing to restore your home to its preloss condition. We want you to know that it is still your home and you're in control. As the experts, we’ll be here to advise you in your choices, but we never want you to feel like we’ve taken over.  Again, we understand that your home is your refuge.

We can reassure you that this, too, shall pass. Let our team at SERVPRO make your home “Like it never even happened,” and it will be your refuge once again.