Why Do We Ask So Many Questions When Helping With Water Damages?

7/6/2021 (Permalink)

Our First Notice of Loss helps our team determine how much equipment and how many technicians will be needed to begin mitigation.

SERVPRO of Dale City/Lake Ridge and SERVPRO of Woodbridge/Lorton is available 24 hours a day for water emergencies in Northern Virginia, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. We understand and you need an expert to guide you through this crisis. SERVPRO has the specific water damage training and experience to help you through this challenging time. We specialize in water damage restoration—in fact, it has been the cornerstone of our business since 2004.

What to Expect

When you call us, we will ask questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring. This includes how many trained SERVPRO professionals we may need.

Our SERVPRO team member will ask several questions to complete our First Notice of Loss (FNOL) including:

• Your name and contact information
• Your insurance information (if applicable)
• Your claim number (if applicable)
• The street address of the water-damaged home or business
• The year the structure was built
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• If needed, have you contacted a plumber for repairs?
• Is there electricity available (on-site)?
• How many floors and what rooms are affected?

Our team at SERVPRO of Dale City/Lake Ridge and SERVPRO of Woodbridge/Lorton is here for you 24/7 every day of the year. Call us at 703-583-8484.